Global No.1 Pioneer of the Premium Beauty Lifestyle
“Inspire Global Beauty with the Finest Premium Products” - Our mission is to become a "No.1 Pioneer of the Premium Beauty Lifestyle". Inspired by premium ingredients from Alba Italy, we are developing a globally loved brand with our obsession for the finest ingredients and innovative approach.
Since its establishment in 2016, we have achieved industry-leading revenue growth with an average annual growth rate of over 100%. d'Alba Global has grown into a company approaching KRW 1 trillion in annual revenue, while recording approximately KRW 200 billion in annual sales in the Korean market, making us one of the top independent beauty brands.
In Korea, we are leading major beauty channels such as Olive Young (#1 best-selling skincare product), Naver Shopping (#1 sales in the entire Beauty category), and Coupang (#1 sales in Suncare / Essence / Ampoule categories). Globally, we are also making impressive progress as a category-leading brand across major platforms including Amazon (U.S./EU), Qoo10 (Japan), Wildberries (Russia), and Shopee (SEA), ranking #1 in Mist and overall categories as a globally loved brand.
Based on #1 DNA of d'Alba Global, we are looking for colleagues who can generate market impact for the finest premium beauty lifestyle of global customers 😀
💎Why d'Alba?
#1 Success DNA
• Distinctive product R&D capability - led to many category #1 products both domestically and internationally based on a premium vegan brand recognition
• Extensive sales network - #1 ranked expertise throughout most of major channels such as Olive Young, Naver, Kakao, Coupang, Homeshopping, etc
#2 Global Potential
• Rapid growth - across more than 20 countries without significant dependency on specific countries
• Company-wide strong support - via manpower & budget for aggressive growth for prominent markets
#3 Healthy Financial Structure
• Achieved over KRW 300 billion in revenue in 2024, realizing both quantitative growth and a stable profit structure
• Successfully listed on KOSPI, making a strong debut as a global Top-tier beauty brand
#4 Competitive Benefits
• Quarterly incentives for exceeding profit targets - 24 consecutive quarters of incentive payments
• Industry top-level Employee welfare benefits
🙋♂️About the Business Group
We successfully launched the d'Alba brand in the Russian market in 2021 and have since grown into one of the most successful K-beauty brands in the region. d'Alba has established a strong presence across major online platforms such as Ozon, Wildberries, Lamoda, and Letual, while also securing a leading K-beauty position in premium offline retailers including Gold Apple through active campaigns and marketing initiatives. More recently, we have further strengthened our brand positioning by appointing global top star Irina Shayk as our brand ambassador. Through this partnership, d'Alba continues to build strong brand recognition and firmly establish itself as a luxury beauty brand in the Russian market.
👨👩👧👦Team - How we work
We operate the Russia business with strong ownership and execution, independently managing the entire process from A to Z across sales, marketing, and export operations. In the Russian market, d'Alba has established a distinctive position among K-beauty brands, achieving top rankings across multiple channels while building a strong premium and luxury brand image. In this role, you will gain hands-on experience across a wide range of customer service operations, building on the team’s structured and successful business expertise. Through close collaboration with various internal teams, you will deepen your understanding of the global market while developing the capabilities needed to grow as a global business professional.
🙌What you will do
- Respond to customer inquiries in Russian across major Russian e-commerce platforms (e.g., Ozon, Wildberries, Yandex)
- Monitor customer reviews on each sales channel and provide brand-aligned responses
- Protect brand reputation by responding promptly to negative reviews and customer issues
- Improve and maintain CS manuals including FAQs and response scripts
- Prepare weekly and monthly VOC (Voice of Customer) reports
- Analyze customer feedback and propose improvements across product development (R&D), marketing messaging, and logistics processes
🎯Requirements
- Native-level proficiency in Russian
- Advanced or higher proficiency in Korean
- Strong communication skills with the ability to maintain a refined and premium brand tone
- Ability to remain calm and provide constructive solutions in unexpected claim situations
- Strong analytical skills with the ability to organize data and derive insights
- A strong sense of ownership and responsibility with a track record of setting ambitious goals and seeing them through
- Proficiency in document preparation and MS Office tools (Excel, PowerPoint, etc.)
👍 Preferred
- Experience in customer service within the beauty or cosmetics industry
- Ability to analyze customer pain points using data and propose process improvements
- Familiarity with Russian culture and business environment
🤹♀️Process
Screening - 1st Round Interview - 2nd Round Interview with case presentation
* The hiring process may vary depending on the position.
* New hires undergo a 3-month probationary period as contract employees with full salary.
💬More
More information can be found on our recruitment page.
• Apply: https://dalba.career.greetinghr.com/
Global No.1 Pioneer of the Premium Beauty Lifestyle
“Inspire Global Beauty with the Finest Premium Products” - Our mission is to become a "No.1 Pioneer of the Premium Beauty Lifestyle". Inspired by premium ingredients from Alba Italy, we are developing a globally loved brand with our obsession for the finest ingredients and innovative approach.
Since its establishment in 2016, we have achieved industry-leading revenue growth with an average annual growth rate of over 100%. d'Alba Global has grown into a company approaching KRW 1 trillion in annual revenue, while recording approximately KRW 200 billion in annual sales in the Korean market, making us one of the top independent beauty brands.
In Korea, we are leading major beauty channels such as Olive Young (#1 best-selling skincare product), Naver Shopping (#1 sales in the entire Beauty category), and Coupang (#1 sales in Suncare / Essence / Ampoule categories). Globally, we are also making impressive progress as a category-leading brand across major platforms including Amazon (U.S./EU), Qoo10 (Japan), Wildberries (Russia), and Shopee (SEA), ranking #1 in Mist and overall categories as a globally loved brand.
Based on #1 DNA of d'Alba Global, we are looking for colleagues who can generate market impact for the finest premium beauty lifestyle of global customers 😀
💎Why d'Alba?
#1 Success DNA
• Distinctive product R&D capability - led to many category #1 products both domestically and internationally based on a premium vegan brand recognition
• Extensive sales network - #1 ranked expertise throughout most of major channels such as Olive Young, Naver, Kakao, Coupang, Homeshopping, etc
#2 Global Potential
• Rapid growth - across more than 20 countries without significant dependency on specific countries
• Company-wide strong support - via manpower & budget for aggressive growth for prominent markets
#3 Healthy Financial Structure
• Achieved over KRW 300 billion in revenue in 2024, realizing both quantitative growth and a stable profit structure
• Successfully listed on KOSPI, making a strong debut as a global Top-tier beauty brand
#4 Competitive Benefits
• Quarterly incentives for exceeding profit targets - 24 consecutive quarters of incentive payments
• Industry top-level Employee welfare benefits
🙋♂️About the Business Group
We successfully launched the d'Alba brand in the Russian market in 2021 and have since grown into one of the most successful K-beauty brands in the region. d'Alba has established a strong presence across major online platforms such as Ozon, Wildberries, Lamoda, and Letual, while also securing a leading K-beauty position in premium offline retailers including Gold Apple through active campaigns and marketing initiatives. More recently, we have further strengthened our brand positioning by appointing global top star Irina Shayk as our brand ambassador. Through this partnership, d'Alba continues to build strong brand recognition and firmly establish itself as a luxury beauty brand in the Russian market.
👨👩👧👦Team - How we work
We operate the Russia business with strong ownership and execution, independently managing the entire process from A to Z across sales, marketing, and export operations. In the Russian market, d'Alba has established a distinctive position among K-beauty brands, achieving top rankings across multiple channels while building a strong premium and luxury brand image. In this role, you will gain hands-on experience across a wide range of customer service operations, building on the team’s structured and successful business expertise. Through close collaboration with various internal teams, you will deepen your understanding of the global market while developing the capabilities needed to grow as a global business professional.
🙌What you will do
- Respond to customer inquiries in Russian across major Russian e-commerce platforms (e.g., Ozon, Wildberries, Yandex)
- Monitor customer reviews on each sales channel and provide brand-aligned responses
- Protect brand reputation by responding promptly to negative reviews and customer issues
- Improve and maintain CS manuals including FAQs and response scripts
- Prepare weekly and monthly VOC (Voice of Customer) reports
- Analyze customer feedback and propose improvements across product development (R&D), marketing messaging, and logistics processes
🎯Requirements
- Native-level proficiency in Russian
- Advanced or higher proficiency in Korean
- Strong communication skills with the ability to maintain a refined and premium brand tone
- Ability to remain calm and provide constructive solutions in unexpected claim situations
- Strong analytical skills with the ability to organize data and derive insights
- A strong sense of ownership and responsibility with a track record of setting ambitious goals and seeing them through
- Proficiency in document preparation and MS Office tools (Excel, PowerPoint, etc.)
👍 Preferred
- Experience in customer service within the beauty or cosmetics industry
- Ability to analyze customer pain points using data and propose process improvements
- Familiarity with Russian culture and business environment
🤹♀️Process
Screening - 1st Round Interview - 2nd Round Interview with case presentation
* The hiring process may vary depending on the position.
* New hires undergo a 3-month probationary period as contract employees with full salary.
💬More
More information can be found on our recruitment page.
• Apply: https://dalba.career.greetinghr.com/